Listen to your Airport Passengers – Are they HAPPY?
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Some food for thought. Surveys are a key channel to gauge customer satisfaction in any business and airports are certainly not an exception. Collection of surveys data and its analysis is increasingly becoming a key need for airports. As per a recent report (Airport IT Trends Report, SITA) 89% of all airports will use Business Intelligence (BI) to conduct service quality data analysis by 2017. Some of the key airport survey analytics include the ACI ASQ Survey, Skytrax and others.... Read More
Airport Analytics (AA+) – A game changer for International Airports
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GrayMatter Software Services (Pvt.) Ltd, Bangalore has developed and rapidly enhanced the Airport Analytics (AA+) solution incorporating the relevant KPIs in respect of different areas of airport functions like Operations, Commercial, Finance, Ground Handling and Infrastructure maintenance. AA+ has been implemented for the GMR airports some time back. The SAP software that GMR has been using is SAP ECC 6.0, BI 7.3 and BO 4.0 SP4. The AA+ solution has been developed on BO and uses all of these underlying... Read More
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