Listen to your Airport Passengers – Are they HAPPY?
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Some food for thought. Surveys are a key channel to gauge customer satisfaction in any business and airports are certainly not an exception. Collection of surveys data and its analysis is increasingly becoming a key need for airports. As per a recent report (Airport IT Trends Report, SITA) 89% of all airports will use Business Intelligence (BI) to conduct service quality data analysis by 2017. Some of the key airport survey analytics include the ACI ASQ Survey, Skytrax and others.... Read More
Airport Analytics (AA+) – A game changer for International Airports
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GrayMatter Software Services (Pvt.) Ltd, Bangalore has developed and rapidly enhanced the Airport Analytics (AA+) solution incorporating the relevant KPIs in respect of different areas of airport functions like Operations, Commercial, Finance, Ground Handling and Infrastructure maintenance. Airport Analytics (AA+) solution is a comprehensive ‘one of its kind’ Airport BI solution in the world considering varied and complex Airport Operator’s business model globally. The analytics solution is enterprise wide and gives insights into every inch of the Airport Operators business... Read More
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