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airport passenger analytics

Listen to your Airport Passengers – Are they HAPPY?

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Some food for thought. Surveys are a key channel to gauge customer satisfaction in any business and airports are certainly not an exception. Collection of surveys data and its analysis is increasingly becoming a key need for airports. As per a recent report (Airport IT Trends Report, SITA) 89% of all airports will use Business Intelligence (BI) to conduct service quality data analysis by 2017. Some of the key airport survey analytics include the ACI ASQ Survey, Skytrax and others....
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Airport Analytics (AA+) – A game changer for International Airports

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GrayMatter Software Services (Pvt.) Ltd, Bangalore has developed and rapidly enhanced the Airport Analytics (AA+) solution incorporating the relevant KPIs in respect of different areas of airport functions like Operations, Commercial, Finance, Ground Handling and Infrastructure maintenance. AA+ has been implemented for the GMR airports some time back. The SAP software that GMR has been using is SAP ECC 6.0, BI 7.3 and BO 4.0 SP4. The AA+ solution has been developed on BO and uses all of these underlying...
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