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ACI ASQ Survey

Listen to your Airport Passengers – Are they HAPPY?

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Some food for thought. Surveys are a key channel to gauge customer satisfaction in any business and airports are certainly not an exception. Collection of surveys data and its analysis is increasingly becoming a key need for airports. As per a recent report (Airport IT Trends Report, SITA) 89% of all airports will use Business Intelligence (BI) to conduct service quality data analysis by 2017. Some of the key airport survey analytics include the ACI ASQ Survey, Skytrax and others....
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